TwixorGenerative AI vs Conversational AI: Key Insights from an In-Depth ExplorationIn the realm of customer experience (CX), the roles of Generative AI and Conversational AI are pivotal and distinct. A recent article on…Nov 23, 2023Nov 23, 2023
TwixorDigital Transformation of Healthcare ExperienceOrchestrate digital patient engagement over WhatsApp and other instant messaging channels to elevate healthcare experience. Enable…Mar 16, 2021Mar 16, 2021
TwixorinTwixorGranular structured messaging will lead to better customer perception of your EnterpriseJun 6, 2019Jun 6, 2019
TwixorinTwixorWhy Are Banks Engaging in Application Modernization?Your bank may offer an attractive mobile app for your smartphone but it can be guaranteed that in most cases a major part of its critical…Jun 6, 2019Jun 6, 2019
TwixorWhy Are Banks Engaging in Application Modernization?Your bank may offer an attractive mobile app for your smartphone but it can be guaranteed that in most cases a major part of its critical…Jun 6, 2019Jun 6, 2019
TwixorGranular structured messaging will lead to better customer perception of your EnterpriseModern day customers expect high quality of service from enterprises which translates to expectation of speed, consistency, predictability…Jun 6, 2019Jun 6, 2019
TwixorinTwixorWhatsApp for Business: A chat disruptor?Chat is not new: as a medium of communication, it has been around for ages (since 1973 in the form if Instant messages and 1980 in the…Jun 6, 2019Jun 6, 2019
TwixorinTwixorHow can we “reinvent” customer engagement in the insurance industryThe measure of a good customer engagement in the insurance sector , just few years back, was considered to be a prompt claim settlement…Jun 4, 2019Jun 4, 2019
TwixorinTwixorKeep it simple when communicating with your customersCommunication is key for human interaction, and it can make or break a business. Effective communication with customers can lead to…Jun 4, 2019Jun 4, 2019