TwixorGenerative AI vs Conversational AI: Key Insights from an In-Depth ExplorationIn the realm of customer experience (CX), the roles of Generative AI and Conversational AI are pivotal and distinct. A recent article on…2 min read·Nov 23, 2023----
TwixorDigital Transformation of Healthcare ExperienceOrchestrate digital patient engagement over WhatsApp and other instant messaging channels to elevate healthcare experience. Enable…1 min read·Mar 16, 2021----
TwixorinTwixorGranular structured messaging will lead to better customer perception of your Enterprise2 min read·Jun 6, 2019----
TwixorinTwixorWhy Are Banks Engaging in Application Modernization?Your bank may offer an attractive mobile app for your smartphone but it can be guaranteed that in most cases a major part of its critical…2 min read·Jun 6, 2019----
TwixorWhy Are Banks Engaging in Application Modernization?Your bank may offer an attractive mobile app for your smartphone but it can be guaranteed that in most cases a major part of its critical…2 min read·Jun 6, 2019----
TwixorGranular structured messaging will lead to better customer perception of your EnterpriseModern day customers expect high quality of service from enterprises which translates to expectation of speed, consistency, predictability…2 min read·Jun 6, 2019----
TwixorinTwixorWhatsApp for Business: A chat disruptor?Chat is not new: as a medium of communication, it has been around for ages (since 1973 in the form if Instant messages and 1980 in the…4 min read·Jun 6, 2019----
TwixorinTwixorHow can we “reinvent” customer engagement in the insurance industryThe measure of a good customer engagement in the insurance sector , just few years back, was considered to be a prompt claim settlement…3 min read·Jun 4, 2019----
TwixorinTwixorKeep it simple when communicating with your customersCommunication is key for human interaction, and it can make or break a business. Effective communication with customers can lead to…3 min read·Jun 4, 2019----